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To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item shows signs of use or damage, we reserve the right to deny the return request. Please ensure that all tags and labels are intact before returning any item.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3-5 business days with further instructions on how to proceed. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you may be responsible for any loss or damage during transit. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This policy helps us manage inventory effectively and ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on our evaluation. It is important to report any issues within 7 days of receiving your order to ensure a prompt resolution.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about the return policy for specific items, feel free to reach out to us via email.
